Shipping & Returns
SHIPPING POLICY
All orders are handmade and custom embroidered with care. Please allow 2-4 weeks for production before shipping. During busy seasons (holidays, back-to-school), production may take a bit longer — we’ll always keep you updated!
Shipping Options:
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Standard Shipping (3–7 business days)
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Priority Shipping (2–3 business days)
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Local Pickup (Free – available in [Dallas])
Tracking:
Once your order ships, you’ll receive a tracking number by email. Please note that we are not responsible for delays caused by the postal service, but we’ll always help track down a missing package.
Lost or Damaged Packages:
If your order arrives damaged or is lost in transit, contact us within 7 days with photos or your tracking info, and we’ll work to make it right.
RETURN & EXCHANGE POLICY
Because all of our items are custom-made to order, we cannot accept returns or exchanges unless there is a defect or error on our part.
If your order arrives damaged, defective, or different from what you approved, please contact us within 7 days of delivery with photos, and we’ll make it right — whether that’s a replacement or a refund.
We do not accept returns or exchanges for:
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Items with correct personalization as ordered
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Sizing errors from customer-provided measurements
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Normal wear and tear
Your happiness matters to us, so if there’s ever an issue, we’ll do our best to find a solution!